Terms and Conditions - Natural Heating - supplier of wood burning and multi fuel stoves in Attleborough / East Anglia
NaturalHeating.co.uk is a trading name of Templeton Tools and Machinery Ltd. Our registered head office details are as below
Templeton Tools and Machinery Ltd,
vat registration number : 361 3939 44
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most major credit and debit cards. Payment by Paypal to email@example.com is also acceptable. Payment can also be made by a cheque made payable to ‘Templeton Tools & Machinery Ltd’. Cheques must clear the bank before goods can be dispatched. UK electronic bank transfers are acceptable. There may be a small charge to cover any bank charge on non-UK transfers.
We do not charge for any item until it is ready to ship. Major back-ordered items are not charged until point of dispatch unless by agreement or request. You may send your credit card information by phone, fax, post or via our secure website checkout.
The web-site will generate an automatic confirmation of your order. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. The order may be cancelled at this point without penalty.
Shipping And Handling
Shipping rates will be as stated at checkout, although we may be unable to define carriage charges in advance for orders outside mainland UK if over weight threshold levels. In these cases, we will e-mail you the total invoice value, including carriage, when the items are packed and an accurate carriage charge can be applied. We have provided sample charges in the 'Shipping Charges' page. If you require a carriage cost estimate prior to placing your order, please contact us and we will provide details. The final cost is calculated when the goods are packed, so that we can charge an accurate amount. Charges are based on the actual weight, size of the shipment and delivery postcode. All prices quoted are 'economy'. Any extras/surcharges imposed by the carrier due to change of delivery address, upgrade in service, carrier's inability to contact, inaccessibility for delivery, or errors given in delivery address may be passed on to customer. Your order may be cancelled at any time prior to dispatch, without penalty, should the delivery charge be unacceptable.
Availability of goods are generally shown on our website. Unless items are noted as being out of stock, they are generally available although this cannot always be guaranteed. We shall endeavour to deliver all orders as soon as possible, usually within 1 > 2 working days for small parcels and 2 > 4 working days for pallets. All orders are manually processed, and if any items are out of stock - we do inform the consumer before the order is processed. The order may be cancelled at this point without penalty.
If a specific delivery date is required, it is advisable that the consumer should telephone or email prior to ordering to make sure delivery on a specific date is possible. Next working day deliveries are available at a premium depending on the time of day order is received. It is preferable that orders requiring next working day delivery service are placed before 12noon or by phone as our standard dispatch method is 2 > 3 working days by carrier for most of mainland UK.
While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.
TWO contact phone numbers are required for all stove / pallet delivery orders. The pallet courier will contact you the day before delivery to confirm delivery day
Please note that stove deliveries are KERB SIDE ONLY. They are generally delivered on a lorry with tail lift and pallet truck. Drivers are usually very helpful, and as long as there is hard standing will get the pallet as close as possible to your house / premises.
They are however, not permitted to remove goods from a pallet or to assist in lifting a stove into your home.
Our pallets are well wrapped in black pallet wrap to keep all goods as dry as possible incase you need to leave it outside for a little while until someone arrives home and can help you lift your goods inside.
GOODS ON PALLETS MUST BE INSPECTED UPON DELIVERY.
Do NOT sign for the goods without checking. Signing for the delivery and even declaring "unexamined" will VOID the transit insurance. Glass is only insured to point of delivery. It is therefore important that you have a knife to hand and at least check the glass on a stove or inspect the goods before signing. If you have signed without checking or as unexamined and later glass is found to be damaged, any replacement cannot be claimed and will be chargeable.
If an item you order is not in stock, we will e-mail or phone you to let you know. In most cases, the order will be sent when all the items are available. However, in some cases we reserve the right to cancel the out of stock item. This may apply if we know the missing item becomes unavailable or is not due in for some time. You will be kept informed and may cancel the back order without penalty if delivery becomes unacceptable to you.
Prices of goods will be deemed as agreed at the prices as published at the time of the order.
Warranty covers manufacturing faults only and cannot exceed the price of the item purchased. The customer is requested to examine the goods as soon as reasonably possible, and should fault in the product be found we should be advised of such fault as soon as reasonably possible. Should a manufacturing fault/defect become apparent, we will repair, replace or refund as appropriate.
Templeton Tools and Machinery Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment - such as to the delivering courier. In this case, the third party will not disclose any of the details to any other third party.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using SSL encryption. You will see the "padlock" on the checkout pages that require you to enter sensitive information such as credit card details.
The prices listed on our website www.naturalheating.co.uk, will include VAT at the UK and European national rate of 20% unless stated otherwise
We are happy to accept returns for refund within 14 days of receipt of goods. All return costs are the responsibility of the purchaser. Returns outside this period are at the discretion of the company and may be subject to 15% handling / restocking charge. All returns are the responsibility of the customer, and it is the customer's duty to make sure the goods are covered for insurance during return transit. We are unable to refund carriage charges on the initial order or return carriage charges. We are aware of and comply with the 2000 Distance Selling Regulations.
Templeton Tools and Machinery Ltd is insured against loss or injury through any negligence on behalf of the company.
We will try and resolve any disagreements quickly and efficiently. Any further proceedings must be within the jurisdiction of the United Kingdom.
© Natural Heating 2017